Really appreciate your participation in this blog. You’re doing a great job at selling the virtues of Jcurve.

Just one question you might like to clarify for our readers: To access the full integration of connecting your CRM, accounting and inventory control to a Magento website, are customers still required to pay an additional licensing fee? If so, can you give us an indication of how much that is?

Thank you, Mark

Apologies for the very delayed response in being made aware of this blog post and the negative experiences that were had in getting this customer up and running. If you do still have this customer using JCurve eCommerce and are interested in integrating with Magento I would be happy to recommend some of our digital integration partners to assist in this process or I can arrange for one of our solution specialists to provide some guidance here.

Over the past 12 months JCurve has spent significant time in reviewing and investing in the solution and our service levels after feedback was it was a tough journey to get up and running (and unfortunately the journey is still often complex and time consuming due to the power of the solution). A customer care team has been assembled to improve the customer experience including establishing a local support desk, and self-help training options including a comprehensive knowledge base that is being built up every day and using training webinars etc for continued learning. In December of last year JCurve was acquired by publically list Stratatel (rebranded to JCurve Solutions) to give JCurve the bandwidth and horsepower of a public company to further improve the solution, service and fuel growth.

We have launched a free 45 day trial of our entry level cloud accounting and payroll solution (that also includes basic inventory and basic CRM) linked to an online self-install wizard to get users up and running quickly to JCurve. Once users are comfortable with the system it becomes easier to turn on the additional functionality like CRM, eCommerce, Advanced Inventory etc. As you mention earlier it is important to scope the requirements and set the right expectations up-front.

We are doing a lot of work behind the scenes on our implementation partner program and out of this will form the basis for our certification program to support our wide network of partners when implementing the solution. Enablement is crucial and an area we are investing in.

The benefit of the solution is the limitless capabilities that it can offer, this however offers complexity and we need to remove the barriers for clients and our partner community as much as possible.

We have a large number of raving fans of JCurve who absolutely love how JCurve has transformed their business. The solution has the capability to support growing businesses and built on NetSuite means this can be the last software they will ever need. This is very compelling as the most disruptive and costly time to change technology is once the business is experiencing rapid growth.

We’d welcome the opportunity to hear any further feedback as we are very focused on driving improvements in how we get clients up and running as quickly as possible with minimal pain.

If you’d like to check out our free trial and self-install online wizard go to: http://www.jcurve.com.au.

best regards,

Kate

Data points to be integrated are as follows:

1. Master product name
2. Master product code
3. Master product description
4. Main photograph
5. 4 thumbnail photos
6. Specific product code
7. Specific product description

This information is to flow one way, from jCurve to the WordPress site.

Would appreciate any response.

Thanks,
Xavier

One option considered is a XERO set up + Inventory (TradeGecko?, Unleashed? Cin7?) + CRM (Unleashed?, Dear? others?) add-ons.

But my initial research tells me that ‘integration’ of these plug-ins is usually only one way. E.g. TradeGecko transmits Shopify orders to Xero, but updated customer information in Xero would not reach TG.

Key concern is that information is spread across different sources and staff will have to operate different applications . Lastly, none of these out-of-the-box solutions seem to have the ability to automatically forward sales orders / invoices to our 3PL.

Looking forward to hearing from people who have successfully implemented a “add-on” ERP solution instead of JCurve.
Thanks for sharing thoughts and experience.

Cheers,
Steffen